LEGAL PARTICULARS
https://www.captainclient.lu is edited by:
CUSTOMER
Siren: XXXXXXXXXXXXXXXXXXXXXXX
1. Preamble
The personal data that you entrust to us when you visit our website are processed in accordance with the Computer Law and Freedom of 6 January 1978 amended and the General Data Protection Regulation of 27 April 2016, says « GDPR ».
In a spirit of transparency, we present to you our privacy policy which aims to inform you about the conditions under which we collect and process your personal data when consulting our website.
2. Identity and contact details of the controller
The controller of your data is CAPTAIN CUSTOMER
3. Purposes and legal bases of the treatment implemented
CAPTAIN CUSTOMER implements different processing of personal data according to the following legal basis:
1) On the legal basis of your consent (art. 6.1.a):
– Management of contact requests
– Managing cookies subject to your consent
2) On the basis of our legitimate interest (art. 6.1.f):
– Managing the administration and security of the site: the legitimate interest being to ensure the security and functionality of our website
4. Categories of personal data processed
The « Personal data » Art. 4 of the GDPR, they refer to any information concerning an identifiable or specifically identifiable natural person.
Identification data: We collect data via the contact form: Last name; first name; email address; telephone, subject of the request.
Technical data:
Connecting to our site automatically involves collecting the following data:
IP address; timing (date and time of connection); technical data relating to the equipment and browser used; data relating to navigation on websites are collected; data necessary to create an account, to use the platform.
5. Recipients of personal data
The personal data you provide to us are transmitted to the following recipients:
Strictly authorized personnel of the internal services of CAPTAIN CUSTOMER
Subcontractors and providers of CAPTAIN CUSTOMER who process data on behalf and on behalf of CAPTAIN CUSTOMER:
– Publisher : CAPTAIN CUSTOMER
– Accommodation : IONOS
– Maintenance and administration of the platform: CAPTAIN CUSTOMER
6. Data retention period
CAPTAIN CUSTOMER undertakes not to retain your personal data for a period which does not exceed the period necessary for the pursuit and fulfilment of the purposes for which the data were collected.
Purpose Shelf life
Contact request management Until contact request processing
Site Administration 365 days
7 - Data transfer
Data transfer to the European Union
CAPTAIN CUSTOMER uses providers located in France and the European Union:
Data hosting countries
CAPTAIN CUSTOMER France
Data transfer outside the European Union
However, where necessary, CAPTAIN CUSTOMER may have to pass on your data to providers operating outside the European Union.
In this case, CAPTAIN CUSTOMER shall ensure that its providers have a level of protection deemed appropriate by the European Commission.
Otherwise, if personal data are processed in countries that are not recognized as providing an adequate level of protection, CAPTAIN CUSTOMER shall endeavour to ensure that its providers are obliged to comply with the guarantees in accordance with the GDPR for such transfers: standard contractual terms approved by the European Commission, binding business rules (BCR) or any other arrangements recognised by this regulation.
Providers Countries of data hosting Guarantees
Google LLC United States Data Privacy Framework
8 – Security
In accordance with the legislation and regulations in force CAPTAIN CUSTOMER and its possible subcontractors undertake to preserve the confidentiality, availability and integrity of your personal data by committing to implement all necessary technical and organisational measures.
9 - Exercise of your rights
In accordance with existing legislation and regulations, you have the following rights:
The right to access your data at any time (Article 15 GDPR)
The right to correct, update or supplement your data (Article 16 GDPR)
The right to require the deletion of your data (Article 17 GDPR)
The right to withdraw your consent at any time (Article 13-2c GDPR)
The right to limit the processing of your data (Article 18 GDPR)
The right to object to the processing of your data (Article 21 GDPR)
The right to portability of your data, when they are processed automatically (Article 20 GDPR)In case of difficulties related to the management of your data or the exercise of your rights, you have the possibility to lodge a complaint with the CNIL: website: (https://www.cnil.fr/complaints).
In accordance with articles L.223-1 et seq. of the Consumer Code (Annex 4), if you no longer wish to be sold by telephone on the number you have sent to the company, you can enter this number on the opposition list to the call-up via the website www.bloctel.gouv.fr or by mail to: Société Opposetel, Service Blockel, 6 rue Nicolas Siret, 10000 Troyes. This registration is free of charge and valid for three (3) years.
However, the company may contact you by telephone in the following cases:
1. If you have specifically requested it, for a period specified by you or, failing that, within three (3) months of your request.
2. In connection with the performance of an ongoing contract which relates to the subject matter of that contract, including the provision of products or services relating to or complementary to the subject matter of the current contract or capable of improving its performance or quality.
Cookies and other tracers
1) What is a cookie?
When visiting the site, information about the navigation of your terminal (computer, tablet, smartphone, etc.) on the site can be stored in text files called « cookies »installed on your browser.
The cookie does not personally identify you, but only the browser of your terminal.
2) What are cookies for?
These cookies and other tracers are stored and used via our website by CAPTAIN CLIENT and third-party companies. Some are essential to the operation of the website and others allow you to provide certain features and make optimal use of our site.
3) How do I set these cookies?
When you connect to our site, a banner displays. Subject to your choice, cookies will be stored in the memory of your terminal (computer, smartphone, tablet, mobile, etc.).
You can object to the recording of cookies at any time in two ways:
– By visiting our cookie management module at footer or by using the button « Cookie Management » located at the bottom of each page of the site.
– or by modifying your browser settings by consulting the following linked sites according to your browser type:
Firefox: Tools menu ► options ► privacy tabs ► choose the desired options
Chrome: Configuration menu (logo parameters) ►Settings ► Advanced settings ► Content settings ► Choose the desired options
Explore: Tools menu ► Internet options ► Privacy tab ► Choose the desired level
Safari : Safari (logo parameters) ► Preferences ► Security ► Displays of cookies ► Choose the desired options
(4) What types of cookies are stored on our site:
– Internal cookies necessary for the proper functioning of the site:
These cookies are essential for browsing and enjoying the functionality of the site.
You have the option of opposing the use of the viewer tracers strictly necessary for the operation and operation of the current administration of the website in the cookie management module accessible by footer or by means of the button « Cookie Management » located at the bottom of each page of the site.
By choosing to technically block these functional cookies, you may see the navigation on our site and/or the use of some of its altered features.
(5) How long does cookies last?
Cookies, including cookies exempt from consent, have a lifespan of 13 months from the first deposit in your device's equipment.
(6) List of third party tracers
Third parties also called « tracers » have not received the consent of site users.
These tracers refer to domains different from that of the main site, usually managed by third parties who were interviewed by the site visited and not by the Internet itself. they are mainly used to allow the third party to see which pages have been visited on the site in question by a user and to collect information about him. They are subject to the same regulations as cookies concerning consent which must be informed, free, specific, unambiguous and prior to the inclusion or reading of third party applications. However, some third parties are exempted from the requirement of consent, particularly when strictly necessary for a functionality specifically requested by the user.
Several tracers are present on the site:
Service Third Purpose (s)
Google Font To ensure an attractive visualization of our services, we use the « Google fonts » that integrate selected fonts into our website.
Google Fonts is an offer from Google Ireland Limited, a company governed by Irish law whose head office is located in Gordon House, Barrow Street, Dublin 4, Ireland.
A transfer of your personal data outside the EU to the US is possible.
For more information on data protection management, see their privacy rules: https://policies.google.com/privacy.
Link to privacy policy: https://policies.google.com/privacy
Google Maps Google Maps is a visualisation service offering satellite imagery, aerial photography, street mapping, etc. provided by Google LCC or Google Ireland Limited, allowing your website/application to incorporate this content on their pages. (maps.googleapis.com) – 11 call(s)
To optimize our services we integrate Google Maps into our website to visually display our location
Google Maps is an offer from Google Ireland Limited, a company governed by Irish law whose head office is located in Gordon House, Barrow Street, Dublin 4, Ireland.
Using Google Maps results in a transfer of personal data outside the EU. For more information on Google's data protection management and settings options, visit https://policies.google.com/privacy.
Link to privacy policy: https://policies.google.com/privacy.